Fightstickasia work with various shipping couier e.g. DHL, TNT, EMS, Toll global express, Hong Kong Post, EUB to provide shipping service to Arcade stick fans around the world.
All items are protected for 360 days from purchase date against manufacturer defects. Opening the complete fightsticks voids the warranty. Modifying the complete fightsticks such as changing the faceplate, buttons, joystick, etcetera voids the warranty. Warranty does not cover unintended uses. Damage caused by the buyer is not covered under warranty. We will repair or replace items at our discretion. Shipping of damaged items is on you. Shipping of fixed/replaced items is on us.
For all returns, items must be unopened and in original shipping box (Custom fightsticks cannot not be returned). You must contact us within 10 business days of receiving your items. Shipping is on you and items must be received by us within 30 days of original purchase date. Once we receive the items and inspect them, we will issue a refund. All shipping costs are not refundable. A restocking fee of 15% off the total order will apply to any returns.
For all cancellations, the email must be sent to us within 12 hours after order (Custom fightsticks cannot not be cancelled). A handling fee of 15% off the total order will apply to any cancellations. Cancellations cannot be done after order 12 hours.
While Fightstickasia.com strives to provide accurate product and pricing information, pricing or typographical errors may occur. Fightstickasia.com cannot confirm the price of an item until after you order. In the event that an item is listed at an incorrect price or with incorrect information due to an error in pricing or product information, Fightstickasia.com shall have the right, at our sole discretion, to refuse or cancel any orders placed for that item. In the event that an item is mis-priced, Fightstickasia.com may, at our discretion, either contact you for instructions or cancel your order and notify you of such cancellation.
Disclaimer and Limitation of Liability